iTrac Privacy Policy

At iTrac, we value and prioritise the privacy of our customers and website users. This Privacy Policy explains how we collect, use, and protect your personal information. By accessing or using our website at https://itrac.com.au, you agree to comply with the terms outlined in this Privacy Policy.

Definition of Personal Information

As defined by the Privacy Act 1988 (Cth), "personal information" refers to any identifiable information or opinion about an individual. This includes details such as names, addresses, dates of birth, email addresses, and phone numbers.


Information Collection

We collect personal information when you provide it through our website. This may include your name, address, date of birth, email address, and phone number. Additionally, we gather waypoints and demographic information from individuals using our iTrac GPS anti- theft trackers. Please note that this information becomes our property, and we may use it as we deem appropriate.


Collection of Personal Information

We collect personal information when you input it into our website. We also utilise cookies to gather information from your computer, which helps us enhance your website experience and improve our services. These cookies do not contain personally identifiable information.


Purpose of Collection

The collection of personal information is aimed at delivering the best possible service experience on our website. In certain circumstances, we may disclose your personal information to our service providers or maintenance and support personnel for necessary purposes. By using our website, you consent to receive direct marketing materials from us, but only if we have collected your personal information directly and it is the type of information you would reasonably expect to receive.


Access and Correction of Personal Information

As per the Australian Privacy Principles, you have the right to access and correct any personal information we hold about you. If you wish to access or correct this information, please contact us [email protected].


Complaints

If you have concerns or complaints about our privacy practices, please reach out to us. We will carefully consider your complaint and take appropriate steps to address any issues.


Overseas Transfer

We may disclose your waypoints and demographics to recipients outside of Australia, but we will not disclose any other personal information unless requested by you. If you request a transfer of your personal information to an overseas recipient, they will not be required to comply with the Australian Privacy Principles, and we will not be held responsible for any mishandling of your information.


General Data Protection Regulation (GDPR)

Our website does not specifically target customers in the European Union, and we do not monitor the behaviour of individuals in the EU. Hence, the European Union General Data Protection Regulation (GDPR) does not apply.


Contact Us

For any questions, concerns, or complaints regarding privacy, please use the contact information provided on our website or alternatively email us on [email protected]. We are here to assist you and ensure the protection of your personal information.


JOIN THE iTRAC FAMILY - EASY AS 1,2 & 3

SELECT iTRAC PACKAGE

Select the right iTrac package is crucial, whether you are an individual or a business. You can tailor your tracking solution to meet your specific needs. With features such as real-time tracking, GEO fencing, and notifications, you can ensure your assets are always secure and accounted for.

LOG IN

Logging into the iTrac portal is quick and easy. Simply use the email address and password provided by iTrac to access the portal. It's important to remember to change your password after your initial login to ensure the security of your account. From the portal, you can access all the features and tools available with your selected iTrac package.

PLUG IN & INSTALL

Installing an iTrac device is easy and can be done by yourself using our detailed instructions and our How-To video available online. Alternatively, you can seek a professional to help you. If you're looking for someone to assist you, check our FAQs for installer recommendations. Ensure to follow the instructions provided carefully for optimal performance.